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CHILL – Best Paper winners


Best paper


Justin Waring and Amanda Crompton have been awarded Best Paper at the 2016 Organisational Behaviour in Healthcare Conference.

Justin and Amanda’s study investigated the implementation of quality improvement techniques in one NHS hospital. Unlike many other hospitals, this hospital decided to implement change by following the type of ‘social movement’ approaches associated with civil rights movements, the Arab Spring and the campaigns of Barack Obama. In the hospital, they found a campaign strategy that engaged and empowered frontline clinicians to implement change. However, the research also found that senior managers strongly influenced the campaign, suggesting that rather than a typical social movement, this hospital might have been borrowing social movement ideas to give the impression of bottom-up change.

The Organisation Behaviour in Healthcare conference was hosted at Cardiff Business School.


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